Terms and Conditions
This document is an electronic record in terms of National Information Technology Development Agency Act, 2007 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the National Information Technology Development Agency Act, 2007. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Your use of the dermalatey.com website www.dermalatey.com (hereinafter referred to as “dermalatey.com.”) and tools are governed by the following terms and conditions as applicable to dermalatey.com. If you transact on dermalatey.com, you shall be subject to the policies that are applicable to the website for such transaction. By the use of the website, you shall be contracting with Dermalatey Luxury Fashion, a company incorporated under Companies and Allied Matters Act, 2004 with head office at Plot 2359 CAD, Zone E, Flt 15, Kubwa Ext. Back of FCDA, Abuja, Nigeria and these terms and conditions constitute your binding obligations.
For the purpose of these terms of use, wherever the context so require, ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as a Registered User.
When you use any of the services provided by Dermalatey.com, including but not limited to, (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. Dermalatey.com reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Dermalatey Luxury Fashion grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING
Membership Eligibility
Use of the Dermalatey Website is available only to persons who can form legally binding contracts under Nigerian governing laws. You must be 18 years and above to register as a member of Dermalatey.com and transact or use Dermalatey.com website. As a minor (below 18 years) if you wish to use or transact on Dermalatey.com, such use or transaction may be made by your legal guardian or parents who have registered as users of Dermalatey.com. Dermalatey.com reserves the right to terminate your membership and refuse to provide you with access to Dermalatey.com if it is brought to Dermalatey Luxury Fashion’s notice or if it is discovered that you are under the age of 18 years.
Your Account & Registration Obligations
If you use Dermalatey.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete that Dermalatey.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, Dermalatey.com has the right to indefinitely suspend or terminate or block access of your membership with Dermalatey.com and refuse to provide you with access to the Website.
Communications
When You use the Website or send emails or other data, information or communication to Dermalatey.com, You agree and understand that You are communicating with Dermalatey.com through electronic records and You consent to receive communications via electronic records from Dermalatey.com periodically. Dermalatey.com may communicate with You by email or by such other mode of communication, electronic or otherwise.
Charges
Membership on Dermalatey.com is free. Dermalatey.com does not charge any fee for browsing and buying on Dermalatey.com. However, Dermalatey.com reserves the right to charge a fee and change its policies from time to time. In particular, Dermalatey.com may at its sole discretion introduce new services and modify some or all of the existing services offered on Dermalatey.com. In such an event Dermalatey.com reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on Dermalatey.com. Unless otherwise stated, all fees shall be quoted in Nigerian Naira. You shall be solely responsible for compliance of all applicable laws including those in Nigeria for making payments to Dermalatey.com.
Use of Dermalatey.com Website
You agree, undertake and confirm that your use of dermalatey.com shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information that:
1. belongs to another person and to which You do not have any right.
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” or misleading in any way.
3. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
4. Harasses or advocates harassment of another person;
5. Involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing or “spamming”;
6. Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
7. Infringes upon or violates any third party’s rights [(including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];
8. Promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
9. Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
10. Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
11. Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
12. Contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian).
13. Tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
14. Engages in commercial activities and/or sales without Dermalatey prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” items related to the Sites. Throughout this Terms of Use, Dermalatey. “prior written consent” means a communication coming from Dermalatey Legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;
15. Solicits gambling or engages in any gambling activity which Dermalatey, in its sole discretion, believes is or could be construed as being illegal;
16. interferes with another user’s use and enjoyment of Dermalatey.com Website or any other individual’s user and enjoyment of similar services;
17. Refers to any website or URL that, in the sole discretion of Dermalatey, contains material that is inappropriate for the Dermalatey.com Website or any other Website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
18. Harm minors in any way;
19. Infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
20. Violates any law for the time being in force;
21. Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
22. Impersonate another person;
23. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
24. Threatens the unity, integrity, defence, security or sovereignty of The Federal Republic of Nigeria, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
25. Shall not be false, inaccurate or misleading;
26. Shall not, directly or indirectly, offer, attempt to offer; trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
27. Shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
28. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Dermalatey reserves the right to bar any such activity.
29. You shall not attempt to gain unauthorized access to any portion or feature of dermalatey.com website, or any other systems or networks connected to dermalatey.com Website or to any Dermalatey server, computer, network, or to any of the services offered on or through Dermalatey.com Website, by hacking, password “mining” or any other illegitimate means.
30. You shall not probe, scan or test the vulnerability of Dermalatey website or any network connected to Dermalatey.com website nor breach the security or authentication measures on Dermalatey.com website or any network connected to the Website.
31. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to dermalatey.com Website, or any other customer of dermalatey.com, including any Dermalatey.com account not owned by you, to its source, or exploit dermalatey.com Website or any service or information made available or offered by or through dermalatey.com Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by dermalatey.com Website.
32. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of dermalatey.com Website or Dermalatey’s systems or networks, or any systems or networks connected to Dermalatey.com.
33. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
34. You may not forget headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Dermalatey.com on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
35. You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of dermalatey.com or others. Solely to enable dermalatey.com to use the information you supply us with, so that we are not violating any rights you might have in Your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in Your Information, in any media now known or not currently known, with respect to Your Information. Dermalatey.com will only use Your Information in accordance with the terms of use and Dermalatey’s Privacy Policy. From time to time, you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects.
36. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other Users in any manner.
37. You shall not lift (i.e. copy and paste) images of products you want to sell on Dermalatey.com from other websites; images to be used must be original images and not stolen images or content posted on another site. And in the event that you violate this term, you hereby indemnify Dermalatey of any third party claim thereon.
38. You shall not engage in advertising to, or solicitation of, other users of Dermalatey.com to buy or sell any products or services, including, but not limited to, products or services related being displayed on dermalatey.com or related to Dermalatey.com. You may not transmit any chain letters or unsolicited commercial or junk email to other users via dermalatey.com. It shall be a violation of these Terms of Use to use any information obtained from Dermalatey.com in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of Dermalatey.com without Dermalatey’s prior explicit consent. In order to protect our users from such advertising or solicitation, Dermalatey reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which Dermalatey deems appropriate in its sole discretion
39. You understand that Dermalatey has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Dermalatey.com Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury
Dermalatey reserves the right, but has no obligation, to monitor the materials posted on Dermalatey.com website. Dermalatey shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Dermalatey.com,
YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE Dermalatey.com WEBSITE AND IN YOUR PRIVATE MESSAGES.
Please be advised that such Content posted does not necessarily reflect the views of Dermalatey.com. In no event shall Dermalatey assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on Dermalatey.com. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through Dermalatey.com, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Dermalatey shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on Dermalatey.com.
It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on Dermalatey.com and that you may be involuntarily exposed to such offensive and obscene materials. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on Dermalatey.com and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of Dermalatey.com, and that the recipient may use such information to harass or injure you. Dermalatey does not approve of such unauthorized uses but by using the Dermalatey.com Website you acknowledge and agree that Dermalatey will not be responsible for the use of any personal information that you publicly disclose or share with others on Dermalatey.com. Carefully select the type of information that you publicly disclose or share with others on Dermalatey.com.
Dermalatey shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through a group(s) of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
Contents Posted on Site
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on Dermalatey.com is owned, controlled or licensed by or to Dermalatey Luxury Fashion, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms of Use, no part of Dermalatey.com and no Content may be copied, reproduced, re-published, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Dermalatey’s express prior written consent. You may use information on Dermalatey.com products and services purposely made available by Dermalatey.com for downloading from the site, provided that you
40. Do not remove any proprietary notice language in all copies of such documents
41. Use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media
42. Make no modifications to any such information
43. Not make any additional representations or warranties relating to such documents.
You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, Content”). Such Content will become the property of Dermalatey and you grant Dermalatey Luxury Fashion the worldwide, perpetual and transferable rights in such Content. Dermalatey shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Dermalatey, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.
Other Businesses
Dermalatey does not take responsibility or liability for the actions, products, content and services on Dermalatey.com website, which are linked to Affiliates and / or third party websites using Dermalatey.com APIs or otherwise. In addition, Dermalatey.com may provide links to the third party websites of affiliated companies and certain other businesses for which, Dermalatey assumes no responsibility for examining or evaluating the products and services offered by them, and Dermalatey does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Dermalatey.com does not in any way endorse any third party website(s) or content thereof.
Links
Dermalatey.com welcomes links to this site. You may establish a hypertext link to Dermalatey.com website, provided that the link does not state or imply any sponsorship or endorsement of your site by Dermalatey.com. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on Dermalatey.com, including any logos or characters, without the express written consent of Dermalatey.com and the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Dermalatey.com website without Dermalatey’s prior written consent.
Privacy
We view protection of your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy is available at Privacy-policy. If you object to your Information being transferred or used in this way, please do not use dermalatey.com website Information submitted may be made available to Dermalatey partners who can in turn use it for verification purposes
MANDATORY DECLARATION
44. You hereby declare that you have provided all necessary Legal Delivery Details for the shipment of the product to the destination specified by you in the Order.
45. You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit.
Disclaimer Of Warranties And Liability
This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on Dermalatey.com on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Dermalatey.com does not warrant that:
• This website will be constantly available, or available at all; or
• The information on this website is complete, true, accurate or non-misleading.
Dermalatey will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, Dermalatey.com website.
Dermalatey does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through Dermalatey.com website; their servers; or electronic communication sent from Dermalatey.com are free of viruses or other harmful components Nothing on Dermalatey.com constitutes, or is meant to constitute, advice of any kind.
All the products sold on Dermalatey.com are governed by laws of The Federal Republic of Nigeria and if Dermalatey is unable to deliver such products due to implications of the laws, Dermalatey will return or will give credit for the amount received by Dermalatey from the sale of such product, which could not be delivered to you.
You will be required to enter a valid phone number while placing an order on Dermalatey.com. By registering your phone number with us, you consent to be contacted by Dermalatey via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. Dermalatey will not use your personal information to initiate any promotional phone calls or SMS’.
Services
Payment
While availing any of the payment method(s) offered at Dermalatey.com, Dermalatey.com will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
1. Lack of authorization for any transaction(s)
2. Exceeding the preset limit mutually agreed by you and between your “Bank(s)”
3. Any payment issues arising out of the transaction
4. Decline of transaction for any other reason
All payments made against the purchases/services on Dermalatey.com by you shall be compulsorily in Nigerian Naira acceptable by the Central Bank of Nigeria. Dermalatey.com does not accept any other form of currency with respect to the purchases made on Dermalatey.
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Breach
Without limiting other remedies, Dermalatey.com may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to Dermalatey.com website in the event, but not limited to:
1. If you breach the Terms of Use or Privacy Policy or other rules and policies, if any;
2. If Dermalatey.com is unable to verify or authenticate any information you provide; or
3. If it is believed that your actions may cause legal liability for you, other Users or Dermalatey.com.
Dermalatey.com may at any time at its sole discretion reinstate suspended users. A User that has been suspended or blocked may not register or attempt to register with Dermalatey.com or use Dermalatey.com Website in any manner whatsoever until such time that such User is reinstated by Dermalatey.com. Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, Dermalatey.com reserves the right to recover any amounts due and owing by you to Dermalatey.com and to take strict legal action including but not limited to a referral to the appropriate law enforcement or other authorities for initiating criminal or other proceedings against you.
Indemnity
You shall indemnify and hold harmless Dermalatey.com its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including attorneys’ fees, made by you or any third party or penalty imposed due to or arising out of your use of the goods or services, or in the event you breach this Terms of Use, the Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party on Dermalatey.com
Applicable Law
This Agreement shall be governed by and interpreted and construed in accordance with the laws of The Federal Republic of Nigeria. The place of jurisdiction shall be exclusively in Nigeria.
Trademark, Copyright and Restriction
This site is controlled and operated by Dermalatey Luxury Fashion. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Dermalatey.com website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, noncommercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Copyright complaint
We at Dermalatey respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at help@dermalatey.com
Risk of loss
All items purchased from Dermalatey.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Dermalatey until the item is transferred to You. In the event that the items are damaged after receipt, the risk falls on the customer.
Product and Service Description
Dermalatey.com tries to be as accurate as possible. However, Dermalatey.com does not warrant that product or service description or other content of this site is accurate, complete, reliable, current, or error-free. If a product or service offered on Dermalatey.com itself is not as described, your sole remedy is to return it in unused condition.
Pricing and Typographical error
Dermalatey reserves the right to rectify any discrepancies resulting from typographical errors or fluctuations in prevailing market conditions that affect the information displayed for a product or service. In the event of such a discrepancy, we may, at our discretion, correct the price and/or cancel the affected order(s). Where the pricing information is altered or an order cancelled, we will notify the customer promptly of such alteration or cancellation. Any funds already collected will then be refunded within 10 to 15 business days following the corrective action. Once a refund request is submitted and verified, the refund process will be formally initiated and disbursed to the customer’s Dermalatey shopping wallet.
Cancellation of order
Dermalatey.com reserves the right to cancel any order without any explanation for doing so, under a situation where Dermalatey.com is not able to meet the requirement of the order placed; or where the order so placed/cancelled does not comply with the Dermalatey.com policy, or for any reason. However, Dermalatey.com will ensure that any communication of cancellation of an order is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.
Note that Dermalatey.com shall not be liable for any cancellation by the merchant or customer.
In the event of cancellation of orders, Dermalatey will not be liable in any form where the customer proceeds to receive orders following an earlier cancellation.
Cancellation requests from the Merchant or Customer must be submitted prior to the shipment of an order and before the order status is updated to ‘shipped’. In the event of a shipment cancellation request made after the item has been shipped or processed to be shipped to the designated location, the customer shall assume responsibility for the logistics costs associated with the item, and shall bear the costs incurred for the shipment.
Cancellation by Customer (Change of Mind)
Orders cancelled by the Customer for reasons not attributable to the Company (including, but not limited to, change of mind, incorrect selection, or preference-based reasons) will incur a 10% Order Processing Fee. This fee is charged to offset costs associated with processing the order. The fee shall be deducted from the refunded amount.
This provision does not apply to cancellations arising from product defects, delivery errors, or other circumstances for which the Company is responsible.
Failed Delivery Attempts
Where delivery has been initiated and the customer is unavailable/unreachable, shipping fees (including heavy item charges) and a 10% processing fee will be non-refundable.
Return & Replacement
At Dermalatey.com, we are committed to ensuring you receive exactly what you ordered in perfect condition. If your item arrives defective, damaged, or incorrect, we will resolve it promptly.
Where possible, we will arrange for an identical replacement or a suitable equivalent before considering a refund. This ensures you get your intended item in the shortest time.
If a replacement cannot be provided (e.g., out of stock or discontinued), we will issue a full refund. Please note: if there’s a delay in returning your item or confirming your replacement, and stock becomes unavailable, we may offer a voucher or an alternative product of similar value instead of a cash refund. For defective products caused by manufacturer’s defect, replacement will be processed within the fastest possible time. In the absence of a replacement or alternative, refund will be processed.
Termination of Service
Dermalatey.com reserves the absolute right to modify, discontinue, temporarily or permanently, any and all portion of our goods and services with or without prior communications. You hereby consent that Dermalatey.com will under no circumstance be liable to you or any third party for any modification or discontinuance of availability of goods or services on the website.
Limitation of Liability
IN NO EVENT SHALL Dermalatey.com BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF Dermalatey.com HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
DERMALATEY’S AGGREGATE LIABILITY TO YOU, ANY INDIVIDUAL OR ANY THIRD PARTY IN ANY MATTER ARISING HEREFROM, RELATED OR CONNECTED TO OUR GOODS AND SERVICES IS AT THE COMPANY’S SOLE DISCRETION.
Returns for Correctly Delivered Items
Your order will be regarded as correctly delivered where it matches the description and images on our Platform. The acceptance of a return request for a correctly delivered item in perfect condition is solely at Dermalatey’s discretion.
Where a change of mind return is approved:
Shipping and delivery fees are non-refundable, and
10% of the item value will be charged as a return processing fee.
The Items must be returned in their original, pristine, unused, and resellable condition, including all packaging and accessories.
GENERAL
The Terms and Conditions and Privacy Policy as provided herein by Dermalatey including but not limited to other guiding policies for Dermalatey.com constitute the entire agreement between the parties with respect to the subject matter hereof. In the event Dermalatey or you decide to waive any breach or default hereunder, the waiver will not suffice for any preceding or subsequent breach or default. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder. The failure of either party to insist immediately upon the strict compliance and or performance of any of the terms and conditions herein breached shall not constitute a waiver of the right of either party, or constitute acquiescence therein and the same shall not affect or impair the later exercise of such right or be presumed to vary this terms and conditions in any manner whatsoever
OUR CONTACT
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